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FAQ

Answers to most common questions about products, orders, and payments.
Product
Where is your jewelry made?

At Dreamer & Co., all our jewelry is thoughtfully handcrafted by artisans in Kenya. Each piece is designed with intention, blending contemporary aesthetics with the rich cultural heritage of our artisans.

What materials do you use?

We are committed to using high-quality materials in our jewelry. Our pieces are made with brass, delica beads, and sterling silver earring backs. We carefully source each material to ensure durability and beauty, with a focus on ethical sourcing and sustainability.

How do I care for my jewelry?

To keep your Dreamer & Co. jewelry looking its best, we recommend storing it in a dry, cool place away from direct sunlight. Avoid exposure to water, perfumes, and lotions, as these can tarnish or damage the materials. A gentle polish with a soft cloth can help maintain its shine.

Shipping & Returns
What is your return policy?

We want you to love your Dreamer & Co. jewelry. If for any reason you’re not completely satisfied with your purchase, we accept returns within 14 days of receipt. The items must be unworn and in their original condition. Please contact our customer service team to initiate a return: hello@dreamerandco.com

How is your jewelry packaged?

Your Dreamer & Co. jewelry will arrive beautifully and thoughtfully packaged. We strive to minimize our environmental impact, so we use eco-friendly materials for our packaging. Receipts are sent via email to reduce paper waste.

Do you offer gift wrapping?

Absolutely! If your purchase is a gift, let us know. We offer complimentary gift wrapping, and you can also include a personalized note with your order.

Where do you ship, and what are the shipping costs?

We ship worldwide! For orders over $60, we offer complimentary shipping. For orders under $60, shipping costs are calculated at checkout based on your location and the shipping method selected.

How long will it take to receive my order?

Once your order is placed, it will ship within 1-3 business days for retail orders and 1-5 business days for wholesale orders. Delivery times vary depending on your location but typically range from 1-5 days for domestic shipments.

Can I track my order?

Yes, you will receive a tracking number once your order has shipped. You can use this to monitor the progress of your delivery.

What if my package is lost or damaged?

We take great care in ensuring your order arrives safely. However, if your package is lost or arrives damaged, please contact us immediately. We will work with you to resolve the issue as quickly as possible.

Contact
How can I contact you?

We’re here to help! If you have any questions or need assistance, please don’t hesitate to reach out. You can contact us at hello@dreamerandco.comor through our website’s contact form. We look forward to hearing from you.

Wholesale
How do I become a wholesaler?

You can shop our entire collection on Faire.

How do I learn more about being involved with Imani Collective’s impact?

We are always looking for people interested in walking alongside us! You can find more information about how you can be involved in creating change on our impact website: imanicollective-ourimpact.org.