Free shipping on orders over $100

FREQUENTLY ASKED QUESTIONS

FREQUENTLY ASKED QUESTIONS

Here are some of our most frequently asked questions.
If you have a question that is not answered below, please contact us, we love getting mail! 

 

Are your necklaces also assembled by the artisans?
Yes! We are obsessed with bringing our customers unique and high quality products. While our artisans make beads that are both unique and beautiful, we are not able to source everything in country. However, after searching for a way to get the other items like toggles, brass beads, gold chain, etc in-country we are now able to have the artisans make each piece of jewelry. 

 

How did you find your artisans?
You can read more about our artisans and how we found them on Our Artisans page.

 

Where do you source the other items used in the jewelry that are not paper beads?
All items we purchase are ethically sourced. We work with online vendors to ensure we have quality products that won't stain or tarnish. We even make sure the varnish the women use on the paper beads is non-toxic. If you notice anything wrong with the quality of our products, please let us know so we can work to fix it! 

 

Will you sell other designs, colors, or products?
Yes! Each season we will release new colors and designs. As we grow we hope to even introduce new products sourced from other countries around the world!

 

What if I need to make a return?
You can see our return policy here.

 

Can I visit the artisans?
Let's Chat! Send us an email and we'll discuss. We would love to be able to introduce you to our artisans so you can love them even more! 

 

How do I care for my jewelry?
We find the best way to care for your necklace is gentle soap and water. Use a washcloth and gently rub off any spots you may find on the beads. If you are cleaning the14K gold chain, it is best to use a jewelry cleaner, but be careful not to expose it to the paper beads.